Store Policy

Shipping Policy

Processing Time
• Orders ship within 1–3 business days. (depending on your choice at checkout)
• During special events, shop hops, or sales, processing may take an additional day.

Shipping Rates & Methods
• Calculated at checkout based on price. (0-$49.99) is $9.99 $50.00- $99.99) is 15.99 ($100 + is free 
• We ship nationwide using USPS, UPS, or FedEx.
• Free in-store pickup is available during regular store hours.

Tracking Your Order
A tracking number will be emailed once your order has shipped.

Lost or Damaged Packages
• Once shipped, carrier delays are out of our control.
• If your package is lost or arrives damaged, please contact us within 7 days so we can help file a claim.

 Returns & Exchanges

Fabric & Cut Goods
• All fabric (including yardage, pre-cuts, kits, stabilizers, and batting) is final sale.
• We cannot accept returns on any items cut to order.

Notions & Accessories
• May be returned within 3 days if unopened, unused, and in original packaging.
• Receipt required.

Sewing Machines, Sergers & Longarms
• All machines are final sale.
• Manufacturer warranties apply.
• If you experience an issue, please call the store and our certified technicians will assist you.

Special Orders
• Special-order items are final sale and may require a deposit.

 Class Policy

Registration
• Payment is required at registration to hold your seat.
• Class sizes are limited; we recommend early sign-ups.

Cancellations
• Store credit is given for cancellations made 48 hours or more before class.
• No refunds or credit for same-day cancellations or no-shows.

Supplies
• Each class requires a supply list.
• Students receive 10% off supplies purchased for their class (excludes machines, furniture, and sale items).

Class Etiquette
• Please arrive 10–15 minutes early to set up.
• Bring your machine in good working order unless the class provides machines.
• Please refrain from wearing heavy perfumes.

Machine Warranty & Service Policy

• All sewing machines, sergers, and longarms include the manufacturer’s warranty.
• Walla Walla Sew & Vac provides in-house certified service for Husqvarna Viking, Pfaff, Singer Momentum, and Handi Quilter.
• Warranty covers parts and labor for manufacturing defects only.
• Damage from needles, thread jams, drops, or improper use is not covered.
• Estimates must be approved before repairs are completed.
• Unclaimed machines after 60 days may be considered abandoned.

 Longarm Quilting Service Policy (Optional to include)

Turnaround Time
• Typical turnaround is 2–8 weeks, depending on workload.

Preparation Requirements
• Backing and batting must be at least 6 inches larger than your quilt top in both directions.
• Quilt tops must be pressed and square.

 Privacy Policy

We respect your privacy.
• We do not sell or share your information.
• Your contact details are used only for order updates, newsletters (if subscribed), and customer service.
• Payment information is securely processed through our trusted payment partners.

 Store Hours & Contact Information

Walla Walla Sew & Vac
900 W. Rose St. — Walla Walla, WA

Hours:
Mon–Friday: 9:30am–5:30pm
Closed Saturday & Sunday

Phone: (509-529-7755)
Email: (info@wwsvandspas.com)
Website: www.wwsvandspas.com